Quality Life Planning Process

The people we support is at the centre of everything we do. We structure our resources, our plans and our people to ensure that we providing the highest level of care and helping each person we support to achieve their fullest potential. Our QLP process is a guiding principle in how we understand what is important to a person, and then how we, as an agency, develop partnerships with community resources or uniquely provide the service that directly aligns with each person’s goals and desires.

We all know the benefits of planning. We also know that it is difficult to do for ourselves. Finding the time to sit and really reflect on what our wishes, hopes, dreams, fears and goals are is tiring work- and not easy to do.

But as Alice said, “if you don’t know where you are going, any road will take you there”, a plan is critical to achieving our wishes, dreams and goals. Whether our goals are well documented and thorough, or just a mental list, knowing where we are going in life, ensures that we will almost always take the right the road.

Our QLP process is an integrated toolkit designed to help the people we support to use a variety of communication media to reflect on and think about what is important to them and their families. The result is a “living document”, a plan that clearly identifies what is important to a person, what they want to learn, do or achieve, and has clearly identified steps and activities that assist them in their journey.

The goals and activities are summarized organizationally against 12 Quality of Life indicators. This allows us to clearly understand trends and to quickly adapt our programs and services.